Netflix Turn Off See That Scene Again

TV shows or movies that constantly stop, exit, or have you back to the moving-picture show description folio indicate an issue connecting to Netflix. Follow the troubleshooting steps for your device below to resolve the outcome.

Android phone or tablet

Test your internet connection

1. Open the Netflix app.

2. Select the menu icon.

   Note:

   Some Android devices accept a menu button on the actual device, other devices have an icon you can select within the Netflix app.

3. Select Well-nigh.

4. Within the Diagnostics section, select Network.

5. Select Start Test.

If your connection test was unsuccessful, yous'll want to attain out to the manufacturer for assistance connecting your device to the internet.

OR

But endeavor another cyberspace-based app.

If other apps are not working either, you lot'll desire to reach out to the manufacturer for aid connecting your device to the internet.

Restart your device

If your device is connected to the internet simply you are still getting the error, turn your device completely off, and so turn it back on.

Effort a different network

Endeavour connecting your device to another internet source - a cellular data network, a wireless network, or a dissimilar wireless network than the one you're currently connected to.

If yous are still having trouble or have any questions about these steps, visit your device manufacturer's back up site or your cellular carrier'south support site for more help.

Restart your home network

For this step, leave your device and all of your home network equipment powered off and unplugged as a group for 30 seconds before plugging each device dorsum in one by one.

1. Turn off your mobile device.
   

2. Unplug your modem (and your wireless router, if information technology'southward a split device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is carve up from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Plow your device dorsum on and try Netflix once again.
   

Amend your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't aid, follow these suggestions:

• Motion your router to ameliorate indicate strength. Reception is best if the router is in a primal location.

• Move wireless devices such equally cordless phones or microwave ovens away from your router.

• Elevate your router off the floor. A router on a bookshelf or desk-bound has amend reception than ane that's behind or nether furniture.

Restore your default connectedness settings

• If you use custom settings on your device, restore your net provider's default settings and try Netflix again.

• If you connect with a Virtual Private Network (VPN) or proxy service, plow it off and connect directly with your home internet.

• If yous use a custom DNS setting on your device, reset it to acquire DNS automatically.

If you need help changing the connectedness settings, contact the device manufacturer.

What to do next

If you've done these steps merely still have a trouble, contact your internet service provider. They can help you find out whether your router is set upwards correctly.

Apple Television set

Test your internet connection

1. From the primary Apple Boob tube menu, navigate to Settings.

2. Select General.

3. Select Network.

4. Select Test Network.

5. Select OK.

6. Select Yes.

7. Select the download speed you look from your internet connexion.

If the connection test fails, see Apple's back up site for help troubleshooting your Apple Television receiver's connection to your dwelling house network. If the test succeeds, continue on to the side by side footstep.

Restart your device

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, printing the power button on the device to discharge it.

   • If you tin't admission the ability button or your device doesn't have one, leave your device unplugged for at to the lowest degree 3 minutes.

3. Plug your device dorsum in.

4. Plow your device on.

5. Endeavour Netflix again.

Sign out of Netflix

1. From the Netflix Dwelling screen, open the card on the left.

2. Select Get Aid or Settings.

3. Select Sign out.

If y'all're on an mistake screen:

1. Select More Details.

2. Select Sign out or Reset.

Notation:

If you can't find Sign out, press these buttons in order on your remote: Up, Upwards, Downwardly, Downward, Left, Correct, Left, Right, Up, Upwards, Up, Up. And then, select Sign out, Reset, or Conciliate.

Restart your home network

1. Turn off or unplug your streaming media player.
   

2. Unplug your modem (and your wireless router, if it'south a separate device) from power for thirty seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is carve up from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your streaming media histrion dorsum on and endeavor Netflix again.
   

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the to a higher place steps didn't help, follow these suggestions:

• Move your router to improve betoken strength. Reception is all-time if the router is in a central location.

• Motion wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the flooring. A router on a bookshelf or desk has better reception than one that's behind or nether furniture.

Restore your default connection settings

• If you employ custom settings on your device, restore your cyberspace provider's default settings and try Netflix again.

• If yous connect with a Virtual Private Network (VPN) or proxy service, turn it off and connect direct with your dwelling internet.

• If yous use a custom DNS setting on your device, reset it to acquire DNS automatically.

If y'all need help changing the connection settings, contact the device manufacturer.

What to do next

If yous've done these steps but still take a problem, contact your net service provider. They can assist y'all detect out whether your router is fix upward correctly.

Blu-ray Player

Restart your device

1. Unplug your device from ability for at least 1 minute.

2. While the device is unplugged, printing the ability button on the device to discharge it.

   • If you lot can't access the power button or your device doesn't have one, go out your device unplugged for at least iii minutes.

3. Plug your device back in.

4. Plow your device on.

5. Try Netflix once more.

Sign out of Netflix

1. Begin from the Netflix Dwelling screen.

2. To open the menu, navigate left and select Get Help.

   • If y'all don't see Become Help, navigate upwardly and select Settings or the Settings icon .

3. Select Sign out.

4. Select Yes to confirm.

If you don't see Go Aid, Settings, or the Settings icon:

1. From inside the Netflix app, utilize the arrows on your remote to enter the following sequence:
   Up, Upward, Down, Downwards, Left, Right, Left, Right, Up, Up, Upwardly, Upwards.

2. Select Sign out, Starting time Over, Deactivate, or Reset.

Restart your abode network

1. Turn off or unplug your Blu-ray player.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from ability for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is split from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your Blu-ray player back on and try Netflix over again.
   

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't assist, follow these suggestions:

• Move your router to improve bespeak strength. Reception is best if the router is in a central location.

• Movement wireless devices such as cordless phones or microwave ovens away from your router.

• Drag your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

Restore your default connection settings

• If you use custom settings on your device, restore your internet provider's default settings and endeavour Netflix again.

• If you lot connect with a Virtual Private Network (VPN) or proxy service, plough it off and connect direct with your habitation internet.

• If you use a custom DNS setting on your device, reset information technology to larn DNS automatically.

If you need help changing the connexion settings, contact the device manufacturer.

What to exercise next

If y'all've done these steps but notwithstanding take a problem, contact your cyberspace service provider. They can help yous find out whether your router is set up correctly.

iPhone, iPad, or iPod affect

Restart your iPhone, iPad, or iPod touch

1. Printing and concord the side button and one of the book buttons at the aforementioned fourth dimension until the sliders announced. Elevate the elevation slider to plough your device completely off.

   • If the sliders don't appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.

2. After 10 seconds, press the Sleep/Wake button.

3. In one case your device powers on, try Netflix once again.

Examination your internet connection

1. Using a web browser, go to fast.com.

2. Wait for the exam to finish.

If your browser shows an fault message or the website doesn't load, it means your device isn't continued to the net. Y'all might need to troubleshoot your abode network or your device'southward connection to the internet.

Bank check the date and time settings

1. Tap the Settings icon on the Dwelling house screen.

2. Tap Full general.

3. Tap Date & Time.

   • If the date and fourth dimension are incorrect, tap either the date or fourth dimension to adjust them, or simply toggle the Fix Automatically field to On.

Reinstall the Netflix app

Note:

Deleting the Netflix app will also delete whatever TV shows or movies yous have downloaded.

1. From the home screen, tap and hold the Netflix app.

2. Tap Remove app > Delete app > Delete.

3. Open the App Store and search for "Netflix."

4. Tap on the free Netflix app from Netflix, Inc.

5. To install the app, tap the deject icon.

   Notation:

   You might need to enter your Apple ID and password. If you forgot your Apple ID or password, go to the Apple back up site for help.

6. In one case installed, try Netflix once again.

If you can't observe the Netflix app in the App Store, go to the Apple tree support site for help.

Restart your abode network

For this step, leave your device and all of your home network equipment powered off and unplugged as a group for 30 seconds before plugging each device back in one by i.

1. Turn off your mobile device.
   

2. Unplug your modem (and your wireless router, if it'due south a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is split up from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your device dorsum on and try Netflix again.
   

Ameliorate your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't assistance, follow these suggestions:

• Move your router to improve signal force. Reception is best if the router is in a primal location.

• Move wireless devices such equally cordless phones or microwave ovens away from your router.

• Drag your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

Restore your default connectedness settings

• If y'all use custom settings on your device, restore your internet provider's default settings and try Netflix once more.

• If you lot connect with a Virtual Private Network (VPN) or proxy service, plough it off and connect directly with your habitation cyberspace.

• If you use a custom DNS setting on your device, reset information technology to learn DNS automatically.

If you need assist changing the connection settings, contact the device manufacturer.

What to exercise next

If y'all've washed these steps simply still have a problem, contact your net service provider. They tin can assistance y'all find out whether your router is set correctly.

PlayStation 3

Examination your net connexion

1. From the PS3 main card, navigate to Settings.

   • If you're not already at the main menu, hold the PS3 button in the eye of the controller, select Quit, then select Yeah to render to the home screen.

2. Select Network Settings.

3. Select Cyberspace Connectedness, then verify it's set to Enabled. If it's Disabled, make sure to select Enable.

4. Select Internet Connectedness Test.

   • If you are able to connect to the internet, cheque your appointment and time settings.

   • If you are unable to connect to the cyberspace, you may be having network connection issues.

Sign out of Netflix

For Japanese PlayStations, apply O instead of X to confirm selections.

1. Begin from the PS3 domicile screen.

   • If you're non already on the home screen, hold the PS3 button in the eye of the controller, select Quit, then select Yes.

2. Navigate to the TV/Video Services department and highlight Netflix.

3. Printing X.

4. Immediately afterward pressing Ten, printing and hold both Start and Select until you see a bulletin asking, Practice you want to reset your Netflix settings and re-annals?

5. Select Yes.

6. Enter your electronic mail address and countersign and effort Netflix once more.

Reinstall the Netflix app

Uninstall the Netflix app

1. Brainstorm from the PS3 habitation screen.

   • If you're not already on the domicile screen, hold the PS button in the heart of your controller, select Quit, so select Yes.

2. Navigate to the TV/Video Services section and highlight Netflix.

3. Press the Triangle button on your controller.

4. Select Delete.

5. Select Yes.

Reinstall the Netflix app

1. From the dwelling house screen, navigate to the Telly/Video Services section and select the Netflix icon.

   • If you're not already on the domicile screen, agree the PS button in the middle of your controller, select Quit, so select Yes.

2. Select Yes to confirm y'all want to download software. The Netflix app will now begin downloading.

If you practise non see the Netflix app, follow the steps below to download information technology from the PlayStation store.

1. From the PS3 Dwelling Screen, select PlayStation Store.

2. Select Apps.

3. Select Movies/TV.

4. Select Netflix.

5. Select Download.

6. Once Netflix has finished downloading, select Start.

7. Sign in to your Netflix account and try to stream again.

   • You may be prompted to sign in to your PlayStation Network (PSN) account first.

Restart your habitation network

1. Turn off or unplug your video game panel.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from ability for 30 seconds.
   

3. Plug in your modem and look until no new indicator lights are blinking on. If your router is split from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your game panel back on and endeavour Netflix again.
   

Meliorate your Wi-Fi betoken

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Movement your router to better signal strength. Reception is all-time if the router is in a key location.

• Move wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the floor. A router on a bookshelf or desk-bound has improve reception than one that'southward behind or under furniture.

Restore your default connection settings

• If you use custom settings on your device, restore your internet provider's default settings and effort Netflix once again.

• If you connect with a Virtual Individual Network (VPN) or proxy service, turn information technology off and connect directly with your habitation cyberspace.

• If you apply a custom DNS setting on your device, reset information technology to acquire DNS automatically.

If you lot need aid changing the connection settings, contact the device manufacturer.

What to practise next

If you've done these steps but still have a problem, contact your internet service provider. They can help you detect out whether your router is set up correctly.

Set-top Box or Streaming Media Thespian

Restart your device

1. Unplug your device from power for at least 1 infinitesimal.

2. While the device is unplugged, press the power button on the device to discharge information technology.

   • If yous tin't access the power button or your device doesn't take one, leave your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Try Netflix over again.

Sign out of Netflix

1. From the Netflix Home screen, open the carte du jour on the left.

2. Select Get Help or Settings.

3. Select Sign out.

If yous're on an error screen:

1. Select More than Details.

2. Select Sign out or Reset.

Note:

If you lot tin can't find Sign out, press these buttons in society on your remote: Upward, Up, Down, Down, Left, Right, Left, Right, Upwardly, Up, Upwardly, Upward. So, select Sign out, Reset, or Conciliate.

Restart your home network

1. Plow off your device.

2. Unplug both your modem and router and look 30 seconds.

3. Plug in your modem and wait until no new indicator lights are blinking on.

4. Plug in your router and await until no new indicator lights are blinking on.

5. Turn on your device and endeavour Netflix again.

Better your Wi-Fi point

If y'all're connecting over Wi-Fi and the higher up steps didn't help, follow these suggestions:

• Move your router to improve signal forcefulness. Reception is best if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens abroad from your router.

• Elevate your router off the flooring. A router on a bookshelf or desk-bound has better reception than one that's behind or under furniture.

Restore your default connection settings

• If yous apply custom settings on your device, restore your internet provider's default settings and try Netflix again.

• If you connect with a Virtual Individual Network (VPN) or proxy service, turn it off and connect directly with your home net.

• If y'all use a custom DNS setting on your device, reset information technology to larn DNS automatically.

If you need help irresolute the connexion settings, contact the device manufacturer.

What to do next

If you've done these steps merely still have a problem, contact your net service provider. They tin can help yous detect out whether your router is set upward correctly.

Smart TV

Restart your device

1. Unplug your device from power for at least i infinitesimal.

2. While the device is unplugged, press the power button on the device to discharge it.

   • If you can't access the ability push or your device doesn't take 1, leave your device unplugged for at least iii minutes.

3. Plug your device back in.

4. Plough your device on.

5. Try Netflix again.

Sign out of Netflix

1. From the Netflix Home screen, open the bill of fare on the left.

2. Select Get Aid or Settings.

3. Select Sign out.

If you're on an mistake screen:

1. Select More than Details.

2. Select Sign out or Reset.

Notation:

If y'all tin't find Sign out, press these buttons in order on your remote: Upward, Upward, Downwards, Down, Left, Right, Left, Right, Upward, Up, Upwards, Up. Then, select Sign out, Reset, or Conciliate.

Restart your home network

1. Turn off or unplug your smart Goggle box.
   

2. Unplug your modem (and your wireless router, if information technology's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your smart TV back on and attempt Netflix once again.
   

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Move your router to improve signal force. Reception is best if the router is in a fundamental location.

• Movement wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the flooring. A router on a bookshelf or desk has ameliorate reception than one that's behind or under furniture.

Restore your default connection settings

• If you lot use custom settings on your device, restore your internet provider'southward default settings and try Netflix again.

• If you connect with a Virtual Individual Network (VPN) or proxy service, turn it off and connect directly with your habitation internet.

• If you use a custom DNS setting on your device, reset it to acquire DNS automatically.

If yous need help changing the connectedness settings, contact the device manufacturer.

What to exercise adjacent

If you've done these steps but however have a problem, contact your isp. They can help y'all detect out whether your router is set up correctly.

Xbox 360

Test your net connection

1. From the Xbox 360 master bill of fare, select Settings.

2. Select System Settings.

3. Select Network Settings.

4. Select Wired Network or Wireless Network depending on your connection method.

5. Select Examination Xbox LIVE Connection.

6. Select Continue.

   • If your connection test is successful, continue troubleshooting below.

   • If your connection test fails, see Microsoft's Xbox support site for more help

Sign out of Netflix

1. From the Netflix Home screen, open the menu on the left.

2. Select Become Assistance or Settings.

3. Select Sign out.

If you're on an fault screen:

1. Select More Details.

2. Select Sign out or Reset.

Note:

If you tin can't find Sign out, press these buttons in society on your remote: Up, Upwardly, Down, Downward, Left, Right, Left, Right, Up, Up, Upwardly, Up. Then, select Sign out, Reset, or Deactivate.

Restart your dwelling network

1. Turn off or unplug your video game console.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is dissever from your modem, plug information technology in and await until no new indicator lights are blinking on.
   

4. Turn your game console back on and endeavour Netflix again.
   

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the in a higher place steps didn't aid, follow these suggestions:

• Move your router to improve betoken force. Reception is best if the router is in a primal location.

• Motility wireless devices such as cordless phones or microwave ovens abroad from your router.

• Elevate your router off the floor. A router on a bookshelf or desk has better reception than i that's behind or nether piece of furniture.

Restore your default connection settings

• If you utilize custom settings on your device, restore your internet provider'south default settings and endeavour Netflix once again.

• If yous connect with a Virtual Private Network (VPN) or proxy service, turn it off and connect directly with your home net.

• If you apply a custom DNS setting on your device, reset it to acquire DNS automatically.

If y'all need aid changing the connexion settings, contact the device manufacturer.

What to do next

If you've washed these steps but still have a problem, contact your isp. They can help you find out whether your router is set correctly.

All other devices

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Source: https://help.netflix.com/en/node/458

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